Industry + Trade
Optimal payment process as the basis to increase conversion rates and provide a seamless, convenient shopping experience
Focus on Industy + Trade
Industrial clients, just like consumers, increasingly expect both intuitive and instantly completed, finalised payment processes – on a global basis. The demands of external as well as internal customers on the treasury’s range of services and thus on competitive solutions and fulfilment processes are rising sharply.
Which type of organisational model is suitable for your treasury? Read our full whitepaper to learn more about efficient payment strategies in the industry and potential role models.
Payment strategy for the industry
An efficient payment strategy for Industry 4.0 is crucial. The digitisation of the industry requires a change in mindset for the entire value chain in order to secure your own competitiveness and innovative strength.
Smart payment is subject to acceptance with both the customer and the merchant. Smart payment solutions, as requested from the customer, need to provide a convenient, seamless shopping experience with full control and data security.
Platforms which integrate additional payment-related services such as guarantee, vouchers or instalments generate additional revenue sources and provide the opportunity to increase customer loyalty on teh long run.
Smart Payment at POS
Payment is ultimately a service. Smart merchants know their customers so well that they know what they want and have already implemented processes - including payment processes - to fulfil their customer’s wishes.
Market place solutions which enable a seamless process across all channels and thus strengthen the customer relationship are trendsetting in today’s digital world. Customer interaction across all touchpoints is one the crucial success factors for high conversion rates.
Now is the perfect time to check your own potential and to determine the course for securing one’s market position for the future.
Next level shopping – Increase conversion through digitalisation
The customer expects innovative shopping experiences and modern touchpoints. Successful merchants capitalise digital innovations to optimise their product and service quality.
Successful business models of the future will focus on customer requirements and relevant use cases instead of technical processes. A customer experience across all channels will redefine impulse purchases – and they will revolutionise payment.
In future, it will be all about the development of market place solutions which facilitate seamless, cross-channel processes and strengthen the customer relationship.
Omnichannel – Digitalisation in the retail sector
The successful merchant of the future is where his customer is - both online and locally. Merchants have to rethink, they must know their customer’s needs and develop digital concepts in order to secure and enhance their market position for the future.
Traditional furniture retailer with large retail space on the outskirts of the cities nowadays compete with online merchants using Augmented Reality to showcase new furniture almost realistically in the customer’s own living room.
Merchants must develop individual business models, or partner with others, to form a personal relationship with their customers. The focus, next to economical and strategic goals, should be on the creation of a positive customer experience.
Digital transformation for furniture retailers
Omnichannel, i.e. the company presence and sales across all channels, is mandatory for all those merchants who want to secure - or even enhance - their market position in the future.
Know How
- PSD 2
- Omnichannel, multichannel, crosschannel
- Customer retention + Loyalty
- Data analysis + Customer behaviour
- Optimisation payment mix
- Co-branding
- Provider management
Competencies
- Product development
- XS2A
- Cost analysis
- RFP/ tendering
- Migration
