Focus on

Industrial clients, just like consumers, increasingly expect both intuitive and instantly completed, finalised payment processes – on a global basis. The demands of external as well as internal customers on the treasury’s range of services and thus on competitive solutions and fulfilment processes are rising sharply.

Which type of organisational model is suitable for your treasury? Read our full whitepaper to learn more about efficient payment strategies in the industry and potential role models.

Who would benefit from programmable money? Does programmable money actually provide an innovative leap? Does it add value and facilitate new opportunities and for who? What could be a feasible technological basis for programmable money?

We discussed – and visualised – these and other questions with payment experts during our virtual TC Business Workshop.

Who should be invited to design thinking workshops? What is the difference between „topics“ and „insights“? What do I need to create the perfect atmosphere for participants?

Answers to these and more questions can be found in the „menu“ with tips & tricks for the successful management of agile workshops.

The focus should always be the customer experience. The better the user interface and general handling are designed, the more customers will like it – and use it.

Open Banking is an opportunity for banks to increase the value for their customers through improved digital services and personalised offers, and as a result, secure the customer interface – and ultimately save costs.

Therefore: „Hoist the sails – and go!“

Well-positioned payment service provider don’t necessarily have to be afraid of fintechs, as they usually only offer very specific payment products. Ultimately, the customer decides on his own about his preferred access. However, banks have to facilitate this access and open up their systems.
The goal for the banks should be to stay the reliable contact in the customer’s perception and respond to their competitors positioning their own, innovative payment products and services.

The potential derives from the added value for customers. Banks as well as merchants can significantly improve the customer experience of the payment process by forming strategic parterships and exploit new business models.

With IP, banks have the unique opportunity to move back into the centre of the payment process. However, they will have to extend their service offering to become more attractive and more competitive to resist disuptive third-party-offers with their own solutions.